Return Policy and Instructions

Full money back guarantee for 30-days. We will accept returns on our products if you are not 100% satisfied with our products. We will refund your purchase amount as soon as we receive the items. We are also eager to satisfy our customers if they want to exchange the product in this 30 day guarantee period. After the 30 days we would accept returns if the item is in original package and not used with all tags attached. We would charge a 25% restocking fee for all returns after the 30 day grace period. We do not accept returns after 60 days from the day of purchase.

Here are the instructions to follow and information you need to know when returning merchandise back to us:

A) The return process should start with an email to
B) In the email explain the reasons for the return and whether you want us to refund you or exchange the item. Also note in the email invoice number, item number and date of purchase if you have the receipt that was sent to you with your purchase.
C) Pack the item(s) in a secure shipping package and include a copy of the original purchase receipt or invoice that was sent with the purchase.
D) Use United States Postal Office Service (USPS) and send it to the following address: (with Delivery Confirmation or Signature Confirmation):
Million Charms Cutomer Service
C/O V-Group
11856 Balboa Blvd. #322
Granada Hills, CA 91344

E) As soon as we receive the items we will inspect the product and will issue an exchange or initiate credit card refund. Check your credit card’s next bill for the refund with the name The V-Group, Inc.
F) About shipping charges. Shipping charges are the responsibility of the customer. Only in case of a shipping mistake by us, for example if the wrong items were shipped we will cover the shipping charges.

If you have questions about your purchase please email our customer service department Any questions regarding credit card transactions and charges should be directed to the sales department as well.

You can also call us at selective hours by calling (818)621-0984.

Million Charms - Sales Team

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